4. Renter’s Declarations4.1. By accepting the terms of this Agreement, the Renter declares that they:
4.1.1. Are proficient in Russian to a degree sufficient to read and understand the meaning and implications of this Agreement;
4.1.2. Have read and understood the content of this Agreement, agree with its provisions, accept it in full without reservations, conditions, or exclusions, and commit to adhering to all terms and bearing responsibility for any breach thereof, understanding all implications of registration and use of the CARETA services;
4.1.3. Consent to the processing by the Lessor of personal data provided by the Renter (or received from third parties), including: full name, birth date and place, passport or other ID document details, registration address, driver's license data, contact details (phone, email), health information relevant to vehicle operation, biometric data (photos), employment and position data, and other data related to this Agreement, acting freely and in their own interest;
4.1.4. Have read and understood the Privacy Policy and accept its terms;
4.1.5. Provided complete, valid, and accurate data (including personal data) during registration;
4.1.6. Meet all eligibility requirements set by this Agreement, including the legal right to operate vehicles in accordance with the laws of the country where the Agreement is signed, no legal disqualifications from operating vehicles, being at least 18 years old, and other conditions. The Company reserves the right to deny registration or refuse the Agreement if the Renter fails to meet these conditions or is likely to violate the Agreement;
4.1.7. Agree to the installation of tracking devices in the rental object to monitor its location and detect contract violations;
4.1.8. Accept that damages caused to the Lessor due to contract violations are assessed solely by the Lessor and agree to compensate such losses unconditionally;
4.1.9. Recognize the legal validity of documents and actions executed via the Site or App as equivalent to handwritten ones;
4.1.10. Acknowledge that the identifiers used by the Lessor are sufficient to verify the origin of actions or documents.
4.2. The User must review this Agreement prior to checking the boxes "I accept the Terms of Use" and "I consent to the processing of my personal data" and clicking "Continue." Failure to do so is at the User’s own risk.
5. Rights and Obligations of the Parties5.1. The Lessor shall:
5.1.1. Provide the Renter with full information about the rental object via the App, including specifications, rental costs, and other terms;
5.1.2. Make the object available in proper working condition;
5.1.3. Cover maintenance expenses arising from regular use (excluding those assigned to the Renter);
5.1.4. Ensure legal compliance in processing the Renter’s personal data;
5.1.5. Fulfill its obligations under this Agreement in good faith.
5.2. The Lessor may:
5.2.1. Require the Renter to comply with the Agreement;
5.2.2. Verify the data provided by the Renter during registration;
5.2.3. Process the Renter’s personal data provided during registration and throughout the Agreement’s term;
5.2.4. Monitor the condition and proper use of the object as defined in this Agreement;
5.2.5. Refuse to conclude the Agreement if data provided by the Renter is inaccurate or incomplete;
5.2.6. Refuse, suspend, or terminate the Agreement in case of unpaid debts or violations by the Renter;
5.2.7. Unilaterally amend the Agreement, including rental costs and terms;
5.2.8. Retrieve the object without notice in case of non-payment and take other legal actions;
5.2.9. Report the object as stolen and take legal action if it is moved more than 300 meters outside the permitted zone;
5.2.10. Terminate the Agreement if fraudulent or dishonest behavior by the Renter is suspected, by notifying them through the App;
5.2.11. Deduct funds from the Renter’s card without additional consent to settle outstanding obligations under this Agreement and its Annexes;
5.2.12. Assign debt collection rights to third parties without the Renter’s consent but with notification;
5.2.13. Contact the Renter by phone, voice messages, email, or SMS regarding outstanding debts, rental service updates, Agreement changes (including pricing), new services, or promotions.
5.3. The Renter may:
5.3.1. Use the rental object according to the terms and duration specified in this Agreement.
5.4. The Renter must:
5.4.1. Use the Site and App solely for personal, non-commercial purposes and only in accordance with this Agreement;
5.4.2. Ensure adequate internet connectivity and device capability for proper use of the Site and App at their own cost;
5.4.3. Inspect the object for damage before use;
5.4.4. Report any damage or defects found before use via the App, with supporting photos. If not reported, the Renter assumes liability for such damage;
5.4.5. Accept the object in temporary possession in accordance with Section 10 of this Agreement;
5.4.6. Use the object only as intended, without commercial exploitation;
5.4.7. Make timely payments and maintain sufficient funds on their payment card for any charges under the Agreement;
5.4.8. Operate the object personally and not sublet or allow others to use it;
5.4.9. Not allow use of the object by individuals under 14 years old;
5.4.10. Ensure the object’s safety from receipt to return;
5.4.11 Handle the Lessor’s property with care. Take all reasonable measures to prevent damage. In this regard, the following actions are prohibited:
5.4.12
Use of the Object on uneven surfaces, off sidewalks or paved paths/roads, on sand, or over pits, potholes, hills, bumps, protrusions, or other irregularities differing from the surface level by more than 3 cm, or featuring sharp edges or other characteristics that create additional stress on the Object’s wheels. This includes puddles deeper than 1 cm regardless of the ability to visually determine depth.
5.4.13 Off-road riding or use on rough terrain is prohibited.
5.4.14 Riding over obstacles, curbs, stairs, running tracks, or using the Object in competitions is prohibited.
5.4.15 The Object may not be used to transport or tow goods; exceed the passenger limit specified in the app; or be operated when the total passenger weight (including clothing and bags) exceeds 300 kg.
5.4.16 It is prohibited to leave the Object in hard-to-reach areas or block it after ending a rental.
5.4.17 Do not remove stickers, ID numbers, barcodes, or apply any markings, stickers, graffiti, or otherwise damage or soil the Object’s surface.
5.4.18 Do not use technologies or take actions that may harm the CARETA app, the Object, or other property of the Lessor.
5.4.19 No modifications, improvements, or degradation of the Object are allowed.
5.4.20 Immediately notify the Lessor via the app of any damage to the Object, malfunctions, accidents, or failures of the CARETA mobile app. Use must stop in such cases.
5.4.21 Take adequate measures to protect login credentials and immediately report unauthorized use.
5.4.22 Do not share account details with third parties.
5.4.23 If the Lessor has doubts about account legitimacy, they may request additional identity verification. Failure to respond may result in suspension or termination of the Agreement.
5.4.24–5.4.25 Ensure timely payment of all rental and related fees. Maintain sufficient funds on the linked card.
5.4.26 Report discrepancies in charges via the CARETA Support section.
5.4.27–5.4.28 Park the Object only in approved locations within the Start/End Zone. Submit photo confirmation via the app.
5.4.29 The Object must be returned in working condition, without damage.
5.4.30 Comply with traffic laws. This includes yielding to pedestrians, riding on bike lanes, or sidewalks when applicable.
5.4.31 Prohibited: Riding while intoxicated, or holding handlebars with one hand.
5.4.32 Avoid causing harm to others. Lessee is liable for damage to third parties and the Object.
5.4.33 The Lessee must fully pay all rental fees under this Agreement.
6. Lessor’s Warranties and Liability6.1 The CARETA service and information are provided “as is.” No guarantees are made regarding speed, stability, compatibility, or virus-free operation.
6.2–6.3 The Lessor is not responsible for payment system failures or force majeure events (e.g. natural disasters, government action).
6.4–6.6 The Lessor is not responsible for the Lessee’s actions or third-party sites and services.
6.7–6.8 Personal data is processed lawfully and updated in a timely manner upon Lessee request.
6.9 The Lessor is only liable for direct damages caused by proven fault, limited to total rental payments made over the last 12 months.
7. Lessee’s Warranties and Liability7.1–7.3 The Lessee assumes full responsibility for their health and safety and for any damage caused to third parties.
7.4 If the Object is not returned within the allowed time, it is deemed lost. The Lessee must pay its replacement cost (150,000 RUB).
7.5 Exiting the riding zone by more than 300 meters is considered attempted theft and will be reported.
7.6 In case of theft, the Lessee must immediately notify Support and file a police report.
7.7 If the Object is later recovered, the Lessor will refund the Lessee (minus damages and usage fees).
7.8 In case of an incident, the Lessee must notify Support. Liability continues until the Object is returned.
7.9 The Lessee must compensate for damages as determined by the Lessor’s price list.
7.10–7.11 The Lessee confirms fitness to operate the Object and authorizes debit of the damage amount if needed.
7.12 The Lessee consents to receiving promotional messages unless they opt out.
8. Payment Terms8.1–8.2 Payments are made via direct debit from the linked card.
8.3 A test charge of 12 RUB verifies the card. This is refunded and not considered part of the rental fee.
8.4–8.5 Rental rates are per minute, starting at 16 RUB/minute.
8.6 Taxes are included.
8.7–8.9 The Lessor may pre-authorize 200 RUB. If rent exceeds this, it will be applied. Charges begin after each ride ends.
8.10 Accounts with over 500 RUB in unpaid rent may be blocked.
8.11–8.12 Late payments accrue 2% daily penalty after 7 calendar days (or 48 hours for rent).
8.13 Debts may be reported to authorities or collection agencies.
8.14–8.15 Refunds for incorrect charges require documentation and are issued within 14 days.
8.16–8.19 Penalties range from 7,500 to 60,000 RUB for misuse or improper parking.
8.20–8.21 Lessee is responsible for traffic fines and third-party damages.
8.22–8.23 Damage must be reported and assessed; undisclosed defects may result in a repair invoice due within 20 calendar days.
9. Rental Duration9.1 Measured in minutes, half-hours, hours, or distance (depending on tariff).
9.2 The rental period begins when "Start Ride" is pressed and ends when the Object is returned and confirmed by photo.
10. Handover from Lessor to Lessee10.1 The Object is selected and activated by scanning a QR code. Information (location, tariff, charge) is displayed.
10.2–10.4 Reservations are possible and cancelable. Repeated cancellations may block bookings.
10.5 Up to three rentals per account (Group Ride). Each rental is separate and independently charged.
10.6 Pressing "Start Ride" confirms acceptance of the Object and tariff.
11. Handover from Lessee to Lessor11.1 Object must be parked in a permitted zone, “End Ride” pressed, and photo confirmation sent.
11.2 Once photos are received, rental ends and a summary charge is sent via the app.
12. Term of the Agreement12.1 Agreement takes effect upon acceptance.
12.2 Valid for 11 months. Auto-renews unless either party gives 10 days’ notice.
13. Termination13.1 May be terminated early by mutual agreement or by either party.
13.2 Lessor may unilaterally terminate for repeated violations or tampering with the Object.
13.3 Termination notice is sent via app, phone, or email.
13.4–13.6 Lessee may terminate via account deletion request, subject to full payment of debts.
13.7 Other cases require judicial resolution.
13.8 Termination does not waive unpaid fees or liabilities.
14. Final Provisions14.1 Pre-agreement communications are void upon Agreement.
14.2 Lessees abroad bear risk of communication delays.
14.3 Electronic communication is legally valid.
14.4 Lessees must notify the Lessor of any changes in personal data.
14.5 The Agreement is drafted in Russian.
15. Dispute Resolution15.1 Disputes are resolved through negotiation.
15.2 If unresolved in 10 days, disputes are referred to court at the Lessor’s location.
16. Account DeletionTo delete your CARETA account, email info@карета.рус with your phone number.
17. SupportContact our support team via Telegram bot: @help_kareta_bot
18. Penalties for Damage and MisuseNo. | Violation | Fine (RUB) |
18.1 | Damaged information plate | 700 |
18.2 | Bent crank | 1,500 |
18.3 | Broken headlight | 1,000 |
18.4 | Riding on roof | 3,000 |
18.5 | Bent steering rack | 3,500 |
18.6 | Person over 14 in child seat | 3,000 |
18.7 | Improper use (e.g., scooter) | 2,000 |
18.8 | Parking outside allowed area | 1,500 |
18.9 | Object overturned | 5,000 |
18.10 | Broken power wire | 1,500 |
18.11 | Lock broken/stolen | 16,000 |
18.12 | Solar panel stolen | 8,000 |
18.13 | Left riding zone | 5,000 |
18.14 | Passenger limit exceeded | 3,000 |
Please follow the usage and parking rules to avoid fines.19. IT Service ProviderSole Proprietor K.O. Yerokhina, INN 541003491220
20. Information PartnerSole Proprietor K.O. Yerokhina, INN 541003491220
21. Lessor’s DetailsCARETA LLCLegal Address: 123112, Moscow, Presnenskaya Emb., Bldg. 10, Str. 2, Room 5N
INN/KPP: 9703171687 / 770301001
OGRN: 1247700081507
Account: 40702810502520006058
Bank: Alfa-Bank JSC
Corr. account: 30101810200000000593
BIC: 044525593
Email:
e.safin@careta.techGeneral Director: A.V. Bondarenko